Contact us on 01 6079900

Last updated 30th October

Owing to the current exceptional circumstances we have made temporary changes to our standard terms & conditions in order to provide booking alternatives.
As this policy is subject to emergency measures, it is subject to change at any time. If the policy changes, then the policy in place at time of re-booking/cancellation will apply. Please continue to check back for updates.

If you have a holiday booked with ground arrangements only (without flights) ;

On 29th October Disneyland Paris announced additional temporary resort closures. Disneyland Paris will be closed from October 30th. In anticipation of celebrating the Christmas holiday season the resort will be re-opening from December 19th  – January 3rd subject of course to prevailing conditions and government guidance at that time. Disneyland Paris will be closed from January 4th through February 12th inclusive.

If the resort is closed on the date you were scheduled to arrive, we offer the following options: 

  1. Move your booking to a future date:
    You can move your current booking without fees and make a new booking at the current available rate.
    
  2. Cancel your booking and receive a refund. This can be in the form of a Future Credit Voucher (FCV) or a cash refund.
    FCV’s are state guaranteed, do not have an expiry date and can be transferred to another name. If you do not use all or part of your FCV it can be exchanged for cash.
    Cash refunds are currently taking between 6-10 weeks to process so we are recommending that customers take FCV’s initially and the cash refund will follow later.
    The above aplies only to the ground element of your booking, see below for details regarding flights.

In addition, Disney are continuing with the re-opening of their hotels in phases. Details are as follows –
Disney’s Newport Bay Club Hotel and Disney’s Hotel Santa Fe have reopened.
The Disneyland Hotel will open on 19 December 2020
Disney’s Hotel Cheyenne will reopen on 03 March 2021.
Disney’s Sequoia Lodge Hotel will reopen on 01 May 2021
Disney’s Davy Crockett Ranch will remain closed until further notice
A reopening date for Disney’s Hotel New York – The Art of Marvel will also be announced at a later date.

If you booked with Breakaway to stay on dates that both the resort and your hotel are scheduled to be open then your holiday package is confirmed. In this case, if you want to change your booking to a different date or cancel your booking you can;

  1. Move your booking to a different date. We will cancel your original booking, without cancellation charges, and rebook you for your new dates at the current available rate.
    This applies to the ground element of your booking, if you have flights booked please see below for details regarding changes.
  2. Cancel your booking and receive a Future Credit Voucher (FCV) for monies paid. FCV’s are state guaranteed, do not have an expiry date and can be transferred to another name.
    FCV’s are only available for the ground element of your booking, see below for details regarding flights.

If the resort is open but the Hotel you booked is not open on your arrival date, we offer the following options;

  1. Maintain your arrival date and move your booking into an alternative hotel:
    We are happy to offer an equivalent or superior hotel category without paying a supplement.  In the case of customers staying at the Disneyland Hotel or at Disney’s Hotel New York – The Art of Marvel, as we do not have another Disney hotel with equivalent category, we propose to rebook at Disney’s Newport Bay Club and will refund the difference in package price between the two hotels.
    Click Here for a full list of proposed hotel change options.

    If your booking includes a Meal Plan, we will adjust the Meal Plan to match the Hotel of your new booking:
    • If your new booking is confirmed at a higher category Hotel, the Meal Plan will be adjusted accordingly to your benefit.
    • If you are moving to a lower hotel category, we will refund the price difference taking into account the meal plan component included in the package.
  2. Move your booking to a future date:
    You can move your current booking without fees and make a new booking at the current available rate.
  3. Cancel your booking and receive a refund. This can be in the form of a Future Credit Voucher (FCV) or a cash refund.
    FCV’s are state guaranteed, do not have an expiry date and can be transferred to another name. If you do not use all or part of your FCV it can be exchanged for cash.
    Cash refunds are currently taking between 6-10 weeks to process so we are recommending that customers take FCV’s initially and the cash refund will follow later.
    The above aplies only to the ground element of your booking, see below for details regarding flights.

If you have booked a package including flights;

The ground element of your booking can be amended as detailed above
For flights booked the following airline rules currently apply;

Air France and Aer Lingus are allowing flights to be changed with no airline change fee applying. However, if there is a fare difference on the newly selected dates this will be charged. This is currently available for all flights booked for travel up to 31st December 2020. for travel dates after 1st January 2021 please contact us.

Both airlines will only offer refunds in cases where they have cancelled the flight.

Direct Clients: Please email disney@breakaway.ie or call us on 01-6079900 with the option you would like proceed with and we will process your request as soon as possible

Agents: Please email admin@breakaway.ie or call us on 01-6079999 with the option your client would like proceed with and we will process your request as soon as possible