Contact us on 01 6079900

Frequently Asked Questions regarding your booking (Covid 19)

My Package is booked to travel in;


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Original package booked for arrival in April or May

My package is for ground-only

My package includes flights

1.1 Ground-only package

I want to change my date of travel

I want to re-book but I don’t want to make the decision on booking just yet

I want to cancel my booking

1.1.1 Changing your booking
You can amend your dates without the normal change fees. You can transfer the full value of your package and re-book at the best available offer. We are currently taking reservations for dates up to 30th September 2021
You can check availability on our website www.breakaway.ie
To re-book please email disney@breakaway.ie

1.1.2 I want to re-book but I don’t want to make the decision on booking just yet.
Please email us at disney@breakaway.ie
We will cancel your current booking and issue a Future Credit Voucher (FCV) for 100% of your original package. When you’re ready to re-book just contact us and we will complete your reservation.
You can see more details about FCVs on our ‘More FAQ’ section CLICK HERE FOR MORE FAQ’S

1.1.3 Cancel your booking
Please email us at cancel@breakaway.ie
For the Disney ground element – Your booking will be cancelled and you will be offered a full refund.
Refunds are taking a lot longer than normal because the volume of requests is over 1,000% higher than usual. Our administration staffing levels are also operating at less than 20% capacity due to remote working requirements and temporary layoffs.
If you request a refund Breakaway will offer, as an immediate alternative, a Future Credit Voucher (FCV). FCVs are State Guaranteed and can be exchanged for cash after 12 months. If you decide to retain the voucher after 12 months then vouchers do not have an expiry date and can also be transferred to others upon request.
If you do not wish to accept an FCV then we will process your refund at the earliest possible opportunity however this is likely to take a number of months. For further details check our “More FAQs”
CLICK HERE FOR MORE FAQ’S

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1.2 Package including flights

I want to change my date of travel

I want to re-book but I don’t want to make the decision on booking just yet

I want to cancel my booking

1.2.1 Changing your booking
You can amend your dates without the normal change fees. This applies to both the ground and flight elements of your booking. 
You can transfer the full value of your ground package and re-book at the best available offer. We are currently taking reservations for dates up to 30th September 2021.
Flights can also be changed without change fees, but any applicable fare difference will be added to the package cost.

Flights can currently be booked for travel up to 330 days in advance. If you want to book for dates beyond this then we can retain your current flight booking and make the new reservation as soon as the flights are available in the airline’s system. This is subject to the airline rules which are currently as follows;

Air France – you can make make your new reservation any time up to June 2021. For example in June 2021 you can make a booking to travel any time up to April 2022. The new reservation must be in the same passenger names as the original booking.

Aer Lingus – will allow you to make a new reservation for a future date, providing the booking is made before 31st August 2020. The new booking must be in the same names as the original one.   

You can check availability for the ground element on our website www.breakaway.ie
To check flights and to re-book please call us on 01-6079900 or email disney@breakaway.ie

1.2.2 I want to re-book but I don’t want to make the decision on booking just yet.
Please email us at disney@breakaway.ie
For the Disney ground element – We will cancel your current booking and issue a Future Credit Voucher (FCV) for 100% of your original package. When you’re ready to re-book just contact us and we will complete your reservation.
You can see more details about FCVs on our ‘More FAQ’ section CLICK HERE FOR MORE FAQ’S

Flights are subject to the airline rules which are currently as follows;

Air France – you can make make your new reservation any time up to June 2021. For example in June 2021 you can make a booking to travel any time up to April 2022. The new reservation must be in the same passenger names as the original booking.

Aer Lingus – will allow you to make a new reservation for future date, providing the booking is made before 31st August 2020. The new booking must be in the same names as the original one.  

1.2.3 Cancel your booking
Please email us at cancel@breakaway.ie

For the Disney ground element – Your booking will be cancelled and you will be offered a full refund. Refunds are taking a lot longer than normal because the volume of requests is over 1,000% higher than usual. Our administration staffing levels are also operating at less than 20% capacity due to remote working requirements and temporary layoffs.
If you request a refund Breakaway will offer, as an immediate alternative, a Future Credit Voucher (FCV). FCVs are State Guaranteed and can be exchanged for cash after 12 months. If you decide to retain the voucher after 12 months then vouchers do not have an expiry date and can also be transferred to others upon request.
If you do not wish to accept an FCV then we will process your refund at the earliest possible opportunity however this is likely to take a number of months. For further details check our “More FAQs”
CLICK HERE FOR MORE FAQ’S

Flights are subject to the airline rules which are currently as follows;

Air France – will refund tickets in May 2021. In the meantime you can opt to make a new booking at any time. If you have not re-booked by May 2021 you will be refunded the original ticket value.

Aer Lingus – are only providing refunds if they cancel the flight. If your flight has not yet been cancelled then then we recommend waiting until closer to your travel date to see if Aer Lingus cancel. If they don’t cancel the flight then we recommend re-booking rather than losing the full value of the flights.

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Original package booked for arrival in June and up to 14th July

My package is for ground-only

My package includes flights

2.1 Package including flights

I want to change my date of travel

I want to re-book but I don’t want to make the decision on booking just yet

I want to cancel my booking

2.2.1 Changing your booking

You can transfer the full value of your ground package and re-book at the best available offer. We are currently taking reservations for dates up to September 2021.
Flights can currently be booked for travel up to 330 days in advance. If you want to book for dates beyond this then we can extend your current flight booking and it can be reserved later, subject to the airline rules which are currently as follows;

Air France – you can make make your new reservation any time up to June 2021. For example in June 2021 you can make a booking to travel any time up to April 2022. The new reservation must be in the same passenger names as the original booking.

Aer Lingus – will allow you to make a new reservation for a future date, providing the booking is made before 31st August 2020. The new booking must be in the same names as the original one.  

You can check availability for your Disney Hotel on our website www.breakaway.ie
To check flights and to re-book please call us on 01-6079900 or email disney@breakaway.ie

2.2.2 I want to re-book but I don’t want to make the decision on booking just yet.
Please email us at disney@breakaway.ie
For the Disney ground element – We will cancel your current booking and issue a Future Credit Voucher (FCV) for 100% of your original package. When you’re ready to re-book just contact us and we will complete your reservation.
You can see more details about FCVs on our ‘More FAQ’ section CLICK HERE FOR MORE FAQ’S

Flights are subject to the airline rules which are currently as follows;
Flights can only be booked up to 330 days ahead.
Air France and Aer Lingus flights can be changed without change fees but any fare difference must be paid.
To re-book please email disney@breakaway.ie

2.2.3 Cancel your booking
Please email us at cancel@breakaway.ie

For the Disney ground element – Your booking will be cancelled and you will be offered a full refund. Refunds are taking a lot longer than normal because the volume of requests is over 1,000% higher than usual. Our administration staffing levels are also operating at less than 20% capacity due to remote working requirements and temporary layoffs.
If you request a refund Breakaway will offer, as an immediate alternative, a Future Credit Voucher (FCV). FCVs are State Guaranteed and can be exchanged for cash after 12 months. If you decide to retain the voucher after 12 months then vouchers do not have an expiry date and can also be transferred to others upon request.
If you do not wish to accept an FCV then we will process your refund at the earliest possible opportunity however this is likely to take a number of months. For further details check our “More FAQs”
CLICK HERE FOR MORE FAQ’S

Flights are subject to the airline rules which are currently as follows;

Air France – will refund tickets in May 2021. In the meantime you can opt to make a new booking at any time. If you have not re-booked by May 2021 you will be refunded the original ticket value.

Aer Lingus – are only providing refunds if they cancel the flight. If your flight has not yet been cancelled then then we recommend waiting until closer to your travel date to see if Aer Lingus cancel. If they don’t cancel the flight then we recommend re-booking rather than losing the full value of the flights.

Bookings for arrival dates from 15th July 2020 onwards

For arrivals from 15th July onwards the Disney ground element of the booking can be changed or cancelled without charges.
If cancelling then monies already paid will refunded on a Future Credit Voucher (FCV). Cash refunds are not available for bookings cancelled with arrival dates from 15th July onwards.
FCVs are State Guaranteed, they do not have an expiry date and can also be tansferred to others upon request.
For further details check our “More FAQs”
CLICK HERE FOR MORE FAQ’S

If you have flights booked with us then the following rules currently apply –
Changes –
Air Fance flights booked with Breakaway can be changed without penalty.
Aer Lingus are currently waiving change fees for flights booked with departures up to 30th September. After that date normal change fees apply.
Cancellations –
‘Standard’ airlines rules for both Aer Lingus and Air France currently apply regarding cancellations.

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FAQ’S

Are Breakaway bonded?
If I cancel my booking, what form will the refund be in?
How long is the Breakaway Future Credit Voucher (FCV) valid for?
Can my Future Credit Voucher (FCV) be transferred to someone else?
Are there any restrictions on use of my Future Credit Voucher (FCV)?
When rebooking, do I have to book the same package as originally booked?
How and when will the refunds be issued?
When will Disney reopen?
What is the policy in place if Disney is still not open by the date I have rebooked for?
Can I change names on my flight bookings?
Can I get a refund of my Air France flights?

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Are Breakaway bonded?
Yes, Breakaway is a trading name of Neenan Travel Limited, who are fully licensed and bonded by the Commission for Aviation Regulation. Licence number TA0203.

Future Credit Vouchers are also state Guaranteed.

In addition, Breakaway have a second bond in place as part of our contract with Disneyland Paris, covering the business we transact on their behalf.

Customers can feel secure when booking with Breakaway because we have two bonds in place to protect our customer’s bookings.

If I cancel my booking, what form will the refund be in?
Currently, for arrival dates up to 14th July, for the Disney ground element, if you cancel your booking you will be offered a full refund.
Refunds are taking a lot longer than normal because the volume of requests is over 1,000% higher than usual. Our administration staffing levels are also operating at less than 20% capacity due to remote working requirements and temporary layoffs.
If you request a refund Breakaway will offer, as an immediate alternative, a Future Credit Voucher (FCV). FCVs are State Guaranteed and can be exchanged for cash after 12 months. If you decide to retain the voucher after 12 months then vouchers do not have an expiry date and can also be transferred to others upon request.
If you do not wish to accept an FCV then we will process your cash refund at the earliest possible opportunity however this is likely to take a number of months.

If you also have flights booked with us then the airline rules apply. Currently both airlines (Air France and Aer Lingus) are offering re-booking without change fees for travel booked to commence up to 30th June 2020. If you want to cancel then;

Air France will refund your flight tickets in May 2021, see further clarification on this below.

Aer Lingus are only offering an option to re-book and the reservation must be completed by 31st August 2020 for future dates. The alternative with Aer Lingus is to wait to see if they cancel the flight you are booked on and then you will be entitled to a full refund.

How long is the Breakaway Future Credit Voucher (FCV) valid for?

The Breakaway FCV can be used at any time and does not expire.
Vouchers issued for cancellations on bookings with departure dates up to 14th July 2020 can be exchanged for cash after 12 months if not used in part or full. You can also choose to retain the voucher and use it for travel at a later date, with no expiry on the voucher.

Can my Future Credit Voucher (FCV) be transferred to someone else?

Yes. you can transfer the FCV to somebody else. We will require written confirmation from the original voucher holder confirming the transfer. We will also request proof of identity for security reasons.  

Are there any restrictions on use of my Future Credit Voucher (FCV)?

The FCV can only be used to book packages to Disneyland Paris through Breakaway. If you booked your original package with a travel agent then the voucher can only be used for a booking through your original travel agent.

The FCV will have a specific value and this can be used against a new booking, in part or in full. There are no restrictions in terms of what package to book or the dates to travel.

When rebooking, do I have to book the same package as originally booked?

No. The Future Credit Voucher will have a specific value. You can book your new package and offset the value of the voucher in part or in full against the new booking(s).

How and when will the refunds be issued?

Refunds are taking a lot longer than normal because the volume of requests is over 1,000% higher than usual. Our administration staffing levels are also operating at less than 20% capacity due to remote working requirements and temporary layoffs.
We would normally have cancellations of between 3%-5% however since mid-March this is now 100% of bookings for arrivals up to 14th July and a significant number for travel after that date.
Approximately 70% of customers who cancel are re-booking for future dates.
As we are operating with reduced staffing levels the majority of our resurces are assigned to customers who are re-booking. This is necessary because some dates are already filling up.

In view of this, and in order to provide our customers with an immediate option, if you request a refund Breakaway will offer you the option to accept a Future Credit Voucher (FCV). FCVs are State Guaranteed and can be exchanged for cash after 12 months. If you decide to retain the voucher after 12 months then vouchers do not have an expiry date and can also be tansferred to others upon request.
FCV’s can be issued quickly and provide our customers with an option to re-book at some point in the future while also providing comfort in the knowledge that their monies are covered by a state guarantee and that they can be refunded if not used after 12 months.

If you do not wish to accept an FCV then we will process your refund at the earliest possible opportunity however this is likely to take a number of months.

When will Disney re-open?

Disney have not yet announced their re-opening date, but all bookings with arrivals from 15th July onwards are still confirmed.
As soon as we hear we will be notifying our customers so we recommend you join our mailing list if you haven’t already done so.

What is the policy in place if Disney is still not open by the date I have rebooked for?

If Disney extend the resort closure then the current policy is that you can amend your dates again without penalty, or take a future credit voucher and rebook later.

Can I change names on my flight bookings?

No. When changing your flight bookings the passenger names on the new booking must be the same as the original booking

Can I get a refund of my Air France flights

Yes, Air France will refund the original flight booking but not until May 2021. In the meantime you can decide to change your booking to a new date but if you have not rebooked by May 2021 then you can obtain a refund.

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