Frequently Asked Questions
Online Payments
Is payment via credit or debit card safe?
Your credit/debit card payment on our website is extremely secure as our website is using a SSL (Secure Socket Layer) connection with the credit/debit card companies. Our secure server encrypts your credit/debit card information, ensuring that your Internet transaction is private and 100% protected.
Contact Us
How do I contact you?
Breakaway's main office is located in Club Travel offices at 29-30 Abbey Street Lower, Dublin 1.
Telephone: 01 607 9900
Pre Departure
What hand baggage can I carry?
Please check with the airline you are travelling with for guidelines on hand baggage.
We recommend you always carry the following items in your hand baggage:
- Valid passport and Visas
- Your travel documents
- Contact details for your travel agent and insurer
- Any medicines needed during your flight
Frequent Flyers
If you have frequent flyer membership please contact us and we will add the details to you booking. We are unable to exchange frequent flyer points / miles for new flights. Also please be advised that not all flights are eligible to accumulate frequent flyer points.
In what time zone are the times listed on my itinerary?
All departure and arrival times on your itinerary are in the local time zone of the particular departing airport and arriving airport.
Hand Luggage & Restricted Items
Please check www.daa.ie for the latest information regarding the carriage of liquids and other restricted items in your carry on luggage.
Checking in Baggage?
Details of checked baggage allowance specific to your itinerary will be shown on your ticket. If you exceed the permitted baggage allowance airlines will make additional charge.
Visas & Transit
What is APIS?
Advance Passenger Information or APIS is passport and associated information, which the governments of various countries require Airlines to collect from passenger's prior to travel.
It is important to note that you can be denied boarding if you have not submitted this information prior to check-in.
What information is required?
- Passport Info (country of issue, passport number, date of birth, expiry date etc)
- Country of Residence
- Full Destination Address (incl Zip code) or Alien Registration / Green Card
APIS Data is currently required for customers travelling to/from or in transit through the following countries:
- Antigua & Barbuda
- Australia
- Barbados
- Bermuda
- Canada
- China (except Hong Kong)
- Cuba
- Dominica
- Grenada
- Guyana
- Jamaica
- Japan
- Korea
- Kuwait
- Mexico
- New Zealand
- South Africa
- Spain
- St Kitts and Nevis
- St Vincent and the Grenadines
- Thailand
- Trinidad and Tobago
- United Arab Emirates
- United Kingdom and USA
There are new destinations being added to this all the time, so make sure to check at the time of booking if APIS is required for your destination or transit point.
ESTA Visa
It is essential that you complete the ESTA form before you travel in order to receive travel authorization. The form must be filled out at the latest 72 hours prior to departure, but it is recommended that you complete it as soon as you plan your journey.
This procedure applies to adults and children (whatever their age). The information requested includes passport number and country of residence.
In most cases, electronic travel authorization is granted online almost immediately by specifying authorization approved. It is valid for a period of two years or until expiry of the passport.
Travel Insurance
What does the 7 Day money back guarantee mean for my Insurance purchase?
If cover of the policy you have purchased is not suitable for you and you want to cancel your policy, you must contact Club Travel online by selecting flight changes and request a refund in the comments box within 7 days of purchasing your policy. In line with the conditions of your policy we will refund the premium you have paid. We will not refund your premium if you have travelled or made a claim before you asked to cancel the policy within the 7 day period.
Why should I purchase Travel Insurance
It is essential to be insured when travelling. Medical and liability costs can run to the tens of thousands of euro. Cancelling your holiday could mean losing some or all of the money you have paid. Having access to a 24 hour Assistance Service means help is always at the end of a telephone. Having travel insurance gives you peace-of-mind when travelling, allowing you to enjoy your holiday.
What are pre-existing medical conditions?
Our insurance does not cover claims that arise from the following circumstances below. These conditions apply to you, or anyone upon whose ill health would force you to cancel or cut short your trip.
Any person who is travelling with a pre-existing medical condition or has taken prescribed medication within the last 2 years must contact the Medical Screening number on 0818 286 274 to declare their condition otherwise there is no cover for that pre-existing medical condition. There is no cover available for persons travelling or a third party relative with a terminal prognosis or those awaiting results of tests or medical investigations. There is no cover for medical expenses if the insured is travelling with the intention of obtaining medical treatment abroad, if the insured has been advised not to travel and if the insured is not taking recommended treatment or prescribed medication, as directed by a medical practitioner.
Package Holidays
How do I pay the balance of my holiday?
You can pay online by within Manage My Booking.
Alternatively you can call us on 01 500 5555.
When will I receive my tickets for my holiday?
You will receive your tickets for your holiday 10 days prior to travelling once your balance is paid in full.
What if I want to change, add or remove passengers from my booking?
If after booking, you or any member of your party are unable to proceed with your holiday or wish to change any details we will try to facilitate these changes. A request for alteration is required in writing and will incur a charge. Further details are provided in your booking terms and conditions.
As soon as you require changes to be made please contact us as amendments and fees depend on how close you are to going on holiday. Please note that sometimes alterations are impractical depending on the hoteliers and other service providers involved in your booking.
How old do I have to be to book a holiday?
The minimum age to make a holiday booking is 18 years.
Travel Documentation
What documents do I need to take with me to the airport?
Non Irish passport holders should consult the Embassy of their destination country regarding any special documentation for the countries they are visiting and/or transiting or for return to Ireland.
It is your responsibility to check with the applicable Embassy to see whether the destination(s) that you are visiting requires a visa.
If you fail to do so, you will be solely responsible for any cost, loss or damage which you or we incur as a result of your failure.
DOCUMENTATION
Your passport must be valid for at least 6 months after your return date of travel.
Ensure that you have received all travel documents, i.e flight tickets or e-ticket information, hotel or car vouchers and your insurance certificate.
VISA REQUIREMENTS
Visa requirements vary based on the country you are visiting, purpose of your visit and the length of stay. You should contact the local Embassy.
HEALTH INFORMATION
For details on immunization you need you should check www.tmb.ie. It is your responsibility to ensure you have the correct immunizations for the countries you are intending to visit.